Refunds and returns

Refunds & Returns policy:

Your happiness is our number 1 priority, so if for any reason you are not happy with you purchase please contact us immediately to discuss a solution by emailing or reach out via our Contact form. *Please note, social media messages are not regularly monitored and therefore not recommended as a method of contact.

  • Please read item descriptions carefully before purchase. No refunds or returns will be accepted for change of mind or failure to read the item description.
  • Bexie Accessory Co offers a 30-day Quality Guarantee on all Stainless Steel jewellery from our Tarnish Resistant Collection. 
  • Refunds will only be issued for faulty items. 'Faulty' does not include damage caused by improper use or rough treatment. If you believe your item is faulty on receipt, please contact me immediately to discuss.
  • Faulty items must be return posted in their entirety within 14 days of receiving, unworn and in original packaging. Refunds will be processed once the returned item has been received by Bexie Accessory Co.

A return postage paid label will be provided to you.

I will not be held liable for loss or damage to your order occurring after it has been posted or while it is in transit to you. Please contact Australia Post directly to discuss such matters.

Due to most items being limited in quantity, we generally do not offer exchanges or replacements.

Free Returns Easy, Hassle Free Returns
Quality Guarantee 30 Day Refund or Replacement