FAQs

Order processing/packing time is currently 2-5 business days from the time you place your order. In some instances delays may occur, and if this is the case we will make contact to inform you.

All orders are sent via Australia Post and once posted, delays are out of our control.

Please read our full Shipping and Handling Policy

Our domestic Shipping rates (within Australia) are:

Orders over $99: Free Standard shipping

Orders over $99: Express upgrade $3

Orders under $99: Standard shipping $8.95

Orders under $99: Express shipping $12.95

International shipping rate:

$30 AUD flat rate international shipping.

View our full Shipping and Handling policy

Yes! Our flat rate international shipping rate is $30 AUD

Please read our full Shipping and Handling policy

To cancel your order please Contact Us as soon as possible and quote your order number to request a cancellation.

Please note: Cancellations can only be accepted for orders that have not yet been packed and shipped.

If you believe you have received the wrong products or your order does not match the items listed on your order confirmation, please Contact Us immediately with your order number so we can rectify the problem.

If you wish to return your product, you must Contact Us first to discuss our returns procedure.

Please note: No returns will be accepted without prior contact

Please read our full Refund and Returns policy

Absolutely. We offer a 30 Day Money-Back or Replacement Guarantee on our Tarnish Resistant jewellery.

For full details, please read our Refunds & Returns Policy

While our Jewellery is designed to be low maintenance and easy to care for, we do recommend some simple care tips to keep it looking it's best.

Please read our full Care Instructions

Our jewellery is constructed from tarnish resistant surgical stainless steel, with strong PVD bonded 18k Gold plating. This makes it far more durable and tarnish proof than standard gold plated sterling silver or brass jewellery.

Learn more about our jewellery Here

Our jewellery is crafted from surgical stainless steel plated in 18k gold (unless otherwise stated in the item description), making it a great choice for most sensitive skin.

*Please note; surgical stainless steel may contain very small amounts of nickel, so if you have a sensitivity to nickel our jewellery may not be suitable.

Our silver jewellery is made from polished surgical stainless steel. If you are used to wearing sterling silver or white gold jewellery, you will notice that stainless steel is slightly darker in tone compared to sterling silver & white gold. The advantage is, our surgical steel jewellery will not tarnish or darken further over time, unlike sterling silver.

We do not offer individual gift wrapping, however each and every order is packaged beautifully with jewellery presented in a branded pink faux-suede pouch that makes for a very special gift opening experience.

You can also request a special message for the recipient to be included with the order. Simply leave your message in the comments at checkout.

To take your gift giving up an extra notch, you might also like to add one of our extra Gift Packaging add-ons to your order.

Your order will arrive in a sturdy pink cardboard mailing box lined with tissue paper. Each item of jewellery is individually packaged in a protective clear pvc pouch, then packed into one of our beautiful Pink faux suede jewellery pouches with our logo embossed.

*Please note; You will automatically receive 1 x complimentary Pink jewellery pouch per 5 items of jewellery ordered. For example:

• Orders containing 1-5 items of jewellery include 1 x complimentary jewellery pouch.
• Orders containing 6-10 items of jewellery include 2 x complimentary jewellery pouches.

If you require extra pouches (eg. you are gifting jewellery to multiple people and need extra pouches to present your gifts) you can purchase extra pouches here.