FAQs

Order processing & fulfilment time is usually 1-3 business days from the time you place your order, and in most cases orders placed before 12pm (on business days) are posted same-day.

We prioritise getting your order packed and posted as quickly as possible, but in some instances & during busy periods delays may occur. In the case of unforseen delays with your order, we will make contact to inform you.

All orders are sent via Australia Post tracked parcel, and once posted delivery times & delays are out of our control.

Please read our full Shipping and Handling Policy

Our domestic Shipping rates (within Australia) are:

Orders over $99: Free Standard shipping

Orders over $99: Express upgrade $3

Orders under $99: Standard shipping $8.95

Orders under $99: Express shipping $12.95

International shipping rate:

$30 AUD flat rate international shipping. *Any extra tariffs, duties and fees incurred by your order are strictly payable by you, the customer.

View our full Shipping and Handling policy

Yes! Our flat rate international shipping rate is $30 AUD. *PLEASE NOTE: Any extra tariffs, duties and fees incurred by your order are strictly payable by you, the customer.

Please read our full Shipping and Handling policy

If your discount is not applying as expected at checkout;

1. If you are using a code, double check you have entered the code correctly in the text box at checkout, including any capitals, lowercase and punctuation.

2. Multiple discounts can not be applied to a single order. If your discount is not working it may be because a different discount has already been applied to the order - this includes both discount codes & automatic discounts. In this case you will need to choose which discount you would like to use for your order.

3. If you have any issues or questions regarding a discount, please contact us before placing an order, as discounts can not be altered or applied after your order is complete.

To cancel your order please Contact Us as soon as possible and quote your order number to request a cancellation.

Please note: Cancellations can only be accepted for orders that have not yet been packed and shipped.

If you believe you have received the wrong products or your order does not match the items listed on your order confirmation, please Contact Us immediately with your order number so we can rectify the problem.

If you wish to return your product, you must Contact Us first to discuss our returns procedure.

Please note: No returns will be accepted without prior contact

Please read our full Refund and Returns policy

Absolutely. We offer a Money-Back or Replacement Guarantee on our jewellery.

For full details, please read our Refunds & Returns Policy

While our Jewellery is designed to be low maintenance and easy to care for, we do recommend some simple care tips to keep it looking it's best.

Please read our full Care Instructions

Our jewellery is constructed from a base of tarnish resistant surgical grade stainless steel. Gold jewellery is plated with PVD bonded 18k gold or rose gold, and silver jewellery is made from non-plated, highly polished surgical stainless steel.

Our jewellery is far more durable and long-lasting than other plated sterling silver or brass jewellery, and is safe to wear 24/7, even in water, without tarnishing or leaving dark or green marks on your skin.

Learn more about our jewellery Here

Our jewellery is crafted from surgical stainless steel plated in 18k gold (unless otherwise stated in the item description), making it a great choice for most sensitive skin.

*Please note; surgical stainless steel may contain small amounts of nickel, so if you have a sensitivity to nickel our jewellery may not be suitable.

Our silver jewellery is made from non-plated, highly polished surgical stainless steel. If you are used to wearing sterling silver or white gold jewellery, you will notice that surgical stainless steel is slightly darker in tone compared to sterling silver & white gold. The advantage is, our surgical stainless steel jewellery will not oxidise, tarnish or further darken over time, unlike sterling silver & other metals.

Our gold jewellery is made from surgical stainless steel PVD plated in 18k gold. It tends to be a rich, bright yellow gold tone, and the colour may not perfectly match your existing solid gold or gold plated jewellery.

Our jewellery is crafted in small batches across a number of different manufacturing studios, and as a result, there may be subtle differences in the tone of gold from item to item, and from different batches.

*We do our absolute best to ensure our jewellery is photographed to depict colours accurately, but due to vast differences in screen displays it is impossible to guarantee that you are seeing colours accurately on your screen.

We do not offer individual gift wrapping as such, however each and every order is packaged beautifully, ready for gifting.

If you are gifting jewellery and would like to make your gift presentation extra special you can also add a Gift Tag & Personalised Message or Luxe Pink Gift Pouch.

Each item of jewellery is individually packaged in a reusable pvc pouch featuring the Bexie Accessory Co logo.

*To avoid packaging waste, charm Necklaces & charms will often be packaged together in one single pouch, at our discretion.

It is then wrapped in layers of tissue for extra protection, and placed inside a sturdy pink cardboard mailing box before being shipped to you.