FAQs

Order processing/packing time is currently 2-5 business days from the time you place your order. In some instances delays may occur, and if this is the case we will make contact to inform you.

All orders are sent via Australia Post and once posted, delays are out of our control.

Please read our full Shipping and Handling Policy

Our domestic Shipping rates (within Australia) are:

Orders over $99: Free Standard shipping

Orders over $99: Express upgrade $3

Orders under $99: Standard shipping $8.95

Orders under $99: Express shipping $12.95

International shipping rate:

$30 AUD flat rate international shipping. *Any extra tariffs, duties and fees incurred by your order are strictly payable by you, the customer.

View our full Shipping and Handling policy

Yes! Our flat rate international shipping rate is $30 AUD. *PLEASE NOTE: Any extra tariffs, duties and fees incurred by your order are strictly payable by you, the customer.

Please read our full Shipping and Handling policy

If your discount is not applying as expected at checkout;

1. If you are using a code, double check you have entered the code correctly in the text box at checkout, including any capitals, lowercase and punctuation.

2. Multiple discounts can not be applied to a single order. If your discount is not working it may be because a different discount has already been applied to the order - this includes both discount codes & automatic discounts. In this case you will need to choose which discount you would like to use for your order.

3. If you have any issues or questions regarding a discount, please contact us before placing an order, as discounts can not be altered or applied after your order is complete.

To cancel your order please Contact Us as soon as possible and quote your order number to request a cancellation.

Please note: Cancellations can only be accepted for orders that have not yet been packed and shipped.

If you believe you have received the wrong products or your order does not match the items listed on your order confirmation, please Contact Us immediately with your order number so we can rectify the problem.

If you wish to return your product, you must Contact Us first to discuss our returns procedure.

Please note: No returns will be accepted without prior contact

Please read our full Refund and Returns policy

Absolutely. We offer a 60 Day Money-Back or Replacement Guarantee on our Tarnish Resistant jewellery.

For full details, please read our Refunds & Returns Policy

While our Jewellery is designed to be low maintenance and easy to care for, we do recommend some simple care tips to keep it looking it's best.

Please read our full Care Instructions

Our jewellery is constructed from tarnish resistant surgical stainless steel, with strong PVD bonded 18k Gold plating. This makes it far more durable and tarnish proof than standard gold plated sterling silver or brass jewellery.

Learn more about our jewellery Here

Our jewellery is crafted from surgical stainless steel plated in 18k gold (unless otherwise stated in the item description), making it a great choice for most sensitive skin.

*Please note; surgical stainless steel may contain very small amounts of nickel, so if you have a sensitivity to nickel our jewellery may not be suitable.

Our silver jewellery is made from un-plated, polished surgical stainless steel. If you are used to wearing sterling silver or white gold jewellery, you will notice that stainless steel is slightly darker in tone compared to sterling silver & white gold. The advantage is, our surgical steel jewellery will not oxidise, tarnish or further darken over time, unlike sterling silver & other metals.

We do not offer individual gift wrapping as such, however each and every order is packaged beautifully, ready for gifting.

Each item of jewellery is individually packaged in a sweet, reusable pvc pouch featuring the Bexie Accessory Co logo. It is then wrapped in layers of white tissue for extra protection, and placed inside a sturdy pink cardboard mailing box.

If you are gifting jewellery and would like to make your gift presentation extra special you may like to add an optional Luxe Pink Gift Pouch here.

Each item of jewellery is individually packaged in a reusable & protective pvc pouch featuring the Bexie Accessory Co logo. It is then wrapped in layers of white tissue for extra protection, and placed inside a sturdy pink cardboard mailing box, before being shipped to you.